What you agree to when you tick the consent box on one of our forms, and how to change your mind. Version 1.0, 16 October 2026.
Unwind AI & Data Pty Ltd (ABN 78 665 521 237), trading as UnwindAI GoGreen, is a VEU Accredited Provider (AA003264) under the Victorian Energy Upgrades program. We are a private business, not the Victorian Government or the Essential Services Commission. Phone 0481 357 950, email info@unwindai.com.au.
By ticking the consent box and submitting a form you give us your express consent to contact you about your eligibility check and about energy-upgrade offers under the Victorian Energy Upgrades program, including the upgrade you selected on the form. Giving consent is not a contract and does not commit you to anything. Any rebate or price figure we give before a site assessment is an estimate, not a quote, and eligibility is assessed per property and per activity.
By phone call, SMS, email and WhatsApp at the details you provide. We do not make marketing visits to your home; a site assessment or installation is only arranged with you as part of a job.
Your consent is valid for 12 months from the day you submit the form, unless you withdraw it earlier. After that we will not contact you for marketing without a new consent. The 12 months is the longer period you specify under the VEU Code of Conduct, which otherwise treats consent as lapsing after three months.
At any time and free of charge: reply STOP to any SMS or WhatsApp message, use the unsubscribe link in any email, email info@unwindai.com.au, or tell us on the phone. Messages stop within five business days and calls stop immediately. Withdrawing consent does not affect a job already under way.
Your name, contact details, address or postcode, the upgrade you selected, the date and time you agreed and the version of the statement you agreed to, the contact methods you consented to, when the consent expires and, if you withdraw it, the date you did. The VEU Code of Conduct requires us to keep this record for six years and to produce it to the Essential Services Commission on request.
By submitting a form you confirm that you are 18 or over and that you are the owner, tenant or an authorised decision-maker for the property. We only deal with a person aged 18 or over who understands the information we provide. An interpreter or a support person is welcome at any stage; just ask.
Every email, SMS and WhatsApp message from us identifies Unwind AI & Data Pty Ltd and carries a way to opt out, as the Spam Act 2003 requires. Phone consent is given by the account holder of the number or their nominee. Our conduct is governed by the VEU Code of Conduct; the Victorian Government's VEU consumer information explains your rights under the scheme. If something goes wrong, our Dispute Resolution Framework sets out how to complain to us and, if you are not satisfied, to the Essential Services Commission.
Your details are stored in our leads register and email system and are shared only with the installers and scheme participants needed to deliver your job. Our Privacy Policy covers how we hold and use personal information.